- Role: Customer Care Executive
- Location: Hiring office located in Delhi / NCR
- Company: Teleperformance
- Salary: ₹ 1.25-2 Lacs P.A
- Experience: 1 – 5 Years
- Employment Type: Full Time
About Teleperformance Global Business:
Teleperformance is a worldwide chief in outsourced omnichannel consumer experience management. Established over forty years within the beyond, the agency has grown to be one of the global’s biggest touch middle carriers. With operations in 80 countries and a workforce exceeding 380,000 employees, Teleperformance serves clients in various sectors, along with telecommunications, generation, healthcare, and finance.
The enterprise business enterprise’s middle understanding lies in turning in awesome customer service and assistance through several channels, which include voice, chat, social media, and electronic mail. Teleperformance prides itself on its potential to conform to the particular desires of its customers, imparting them with tailor-made solutions that enhance patron delight, retention, and loyalty.
The Job Role: Customer Care Executive
As a Customer Care Executive at Teleperformance, you can play an essential characteristic in making sure that clients have an effective experience with the employer’s clients. This particular function is a contractual position, lasting for three months, with the ability for extension based on performance and business agency goals.
Key Responsibilities:
- Inbound Voice Process: You may be dealing with inbound calls, addressing consumer inquiries, resolving issues, and presenting statistics concerning products or services.
- Multi-tasking and Prioritization: The position calls for coping with a couple of obligations simultaneously, ensuring that patron concerns are addressed right away and successfully.
- Rotational and Split Shifts: Flexibility is critical because the activity consists of walking in rotating shifts, which include break-up shifts. This is to ensure that customer service is available always.
- Remote Work: This is a piece-from-domestic function, so self-motivation and issues are crucial for fulfillment.
Eligibility and Requirements:
Languages:
Proficiency in English and Hindi is obligatory. Excellent communication talents in those languages are critical as you’ll be interacting with clients from numerous backgrounds.
Education:
While a commencement degree is not required, the business organization expects candidates to have at least 3 hundred and sixty-five days of revel within the BPO place. This experience is essential in information on the dynamics of customer service and the operational strategies interior a name-middle environment.
Technical Requirements:
- Processor: Intel Core i5 or above.
- RAM: eight GB or higher.
- Operating System: Windows 10 or eleven.
- Internet: A solid Wi-Fi reference to a minimum tempo of 50 Mbps for each upload and download.
- Headset: A USB headset is compulsory for a clean communique with customers.
Salary:
The profits variety for this position is ₹17,000 to ₹19,000 CTC (Cost to Company) in line with the month. This is a competitive sales for ing entry to mid-diploma client care roles within the BPO vicinity, especially for a piece-from-domestic setup.
Industry Insights and Career Growth:
The BPO (Business Process Outsourcing) employer is a dynamic and unexpectedly developing vicinity, mainly in countries like India, in which there may be a large pool of English-speaking skills. Working at Teleperformance gives a gateway into this company, with possibilities to increase key abilities together with communication, hassle-fixing, and time management.
This position, even though contractual, maybe a stepping stone to eternal employment within the organization or the broader employer. Teleperformance is understood for its employee development packages, which are awareness of education and upskilling. Employees who display sturdy performance and flexibility can regularly discover themselves being taken into consideration for everlasting positions, promotions, or maybe possibilities to paint on worldwide projects.
Benefits:
- Supportive Work Environment: Teleperformance is known for developing a piece lifestyle that is supportive and inclusive, helping employees revel in value and stimulated.
- Commitment to Work-Life Balance: Despite the annoying nature of customer support roles, Teleperformance emphasizes maintaining a healthy artwork-existence balance for its employees.
- Work-from-Home Flexibility: The long way off paintings setup allows employees to control their time efficaciously, providing flexibility that suits distinctive private schedules.
- Extensive Training Programs: Teleperformance invests in whole education packages that equip employees with the abilities and information needed to excel in their roles.
- Focus on Employee Development: The organization is devoted to the professional growth of its employees, imparting opportunities for upskilling and career improvement.
- Career Advancement Opportunities: Employees who exhibit sturdy basic overall performance and adaptability may additionally moreover have possibilities for everlasting positions, promotions, or participation in worldwide duties.
- Employee Well-being: Teleperformance prioritizes the well-being of its employees, offering aid structures and assets to ensure a wholesome and green work environment.
- Global Exposure: Being part of an international business enterprise gives publicity to international requirements and practices, enriching the general painting experience.
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