- Role: Customer Support Executive
- Location: Bengaluru
- Company: Teleperformance
- Qualifications: Any Graduate, Any Postgraduate
- Experience: 1 – 3 Years
- Salary: ₹ 90,000-3 Lacs P.A
- Employment Type: Full Time
Company Overview:-
Teleperformance is a renowned multinational organization focusing on customer service management. The agency has mounted its headquarters in Gurgaon, Haryana, India, and operates across diverse locations worldwide. Teleperformance is well-known for its strong work environment, complete worker benefits, and a lifestyle that promotes growth and studying.
Job Description:-
Teleperformance is actively hiring for its Non-Voice Process. The function mostly entails Chat Support, where the Customer Support Executive will manage patron queries via chat, making sure to spark an effective resolution. The job is ideal for applicants with at the very least 1 year of enjoyment in a similar area.
Customer Support Executive Key Responsibilities:-
- Provide efficient and effective chat support to clients.
- Address and solve purchaser inquiries directly.
- Maintain an excessive degree of client delight using ensuring all queries are replied effectively and effectively.
- Work in day rotational shifts, making sure of continuous provider availability.
- Collaborate with crew members and record with the supervisor as wanted.
- Maintain statistics of consumer interactions and transactions.
Skills Required:
Proficiency in English:
- Communication: Ability to certainly and efficaciously talk with customers.
- Grammar and Vocabulary: Strong command over grammar, spelling, and vocabulary to ensure professional interactions.
- Comprehension: Ability to apprehend and reply correctly to consumer queries and issues.
- Written Skills: Skilled in crafting well-based and coherent messages.
Experience in Non-Voice Process:
- Chat Support: Familiarity with managing customer queries via chat.
- Efficiency: Ability to manipulate more than one chat class simultaneously.
- Accuracy: Ensure particular and correct responses to customer inquiries.
- Problem-Solving: Experience in resolving problems without direct verbal verbal exchange.
Strong Chat Support Skills:
- Customer Service: Expertise in presenting super customer service through chat.
- Patience and Empathy: Ability to expose persistence and empathy to apprehend consumer wishes.
- Technical Proficiency: Proficient in the usage of chat guide software programs and gear.
- Response Time: Ability to respond promptly to purchaser messages and control reaction time correctly.
Work Schedule:
- Shift: Day rotational shift
- Working Days: 6 days every week with 1 rotational off
Compensation:
- Salary Range: ₹90,000 – ₹3,00,000 in line with annum
- CTC: ₹25,000
- Take-home Salary: ₹21,000
Company Benefits:-
Teleperformance gives an intensive range of advantages that make it an attractive enterprise for many activity seekers:
- Cafeteria: Access to organization-supplied cafeteria facilities.
- Job Training: Comprehensive education applications to help personnel excel in their roles.
- Soft Skill Training: Development packages that specialize in smooth talents to decorate worker interplay and verbal exchange.
- Transport: Transportation centers for ease of shuttle.
- Work From Home: Flexibility to work at home under positive conditions.
- Health Insurance: Health coverage coverage for personnel.
- Team Outings: Regular crew outings to foster group spirit and collaboration.
- Gym: Access to health club centers to sell employee fitness and well-being.
- Free Food: Provision of unfastened meals at some point during painting hours.
- Education Assistance: Support for further education and talent development.
- International Relocation: Opportunities for worldwide relocation for eligible personnel.
- Child Care: Child care guide for running dad and mom.
Work Environment:-
Employees at Teleperformance can anticipate professional and supportive work surroundings. The corporation promotes a balance between paintings and private lifestyles, presenting numerous facilities and benefits to ensure workers’ delight and well-being.
Conclusion:-
Teleperformance Global Business offers a promising professional opportunity for people with experience in customer service, especially in chat-based totally, non-voice procedures. With its appealing profits package deal, complete advantages, and a supportive painting environment, it’s far a notable place for professionals trying to strengthen their careers inside the customer support industry. If you meet the standards and are interested in this function, do no longer hesitate to apply and end up a part of a globally recognized enterprise.
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