Job Title: Customer Support Executive
Salary: 70,000-2.75 Lacs P.A.
Location: Bengaluru
Company: Teleperformance
Qualifications: Bachelor’s
Experience: 1 – 5 years
ABOUT TELEPERFORMANCE
Job Overview: Customer Support Executive
Job Summary:
As a Customer Support Executive, you may be the frontline consultant of our agency, chargeable for turning in fantastic providers to our clients and customers. This function calls for a dynamic character who is adept at coping with patron inquiries, resolving troubles, and providing complete support. Your number one aim is to ensure customer satisfaction and foster nice relationships that contribute to the employer’s achievement.
Key Responsibilities:
Customer Interaction:
- Respond right away to patron inquiries through telephone, electronic mail, chat, and social media.
- Provide accurate statistics about merchandise, services, and company policies.
- Address and resolve purchaser complaints and troubles with empathy and performance.
Problem Resolution:
- Identify and troubleshoot patron problems, providing sensible answers and alternatives.
- Escalate complicated problems to higher-level aid or relevant departments as wished.
- Follow up with clients to make certain resolutions and delight.
Record Keeping:
- Maintain certain and correct records of customer interactions, transactions, and remarks.
- Document patron problems and resolutions in the business enterprise’s CRM device.
- Prepare and publish reviews on commonplace issues, tendencies, and customer comments.
Product and Service Knowledge:
- Stay updated on the agency’s merchandise, offerings, and industry traits.
- Participate in education periods to enhance knowledge and competencies.
- Educate customers about product capabilities, blessings, and quality practices.
Customer Feedback:
- Gather and relay client remarks to relevant departments for product and carrier enhancements.(Customer Support Executive)
- Assist in the improvement and implementation of customer service strategies and initiatives.
- Contribute to maintaining high patron pleasure degrees by suggesting technique enhancements.
Team Collaboration:
- Work closely with different crew members to make sure of cohesive and supportive work surroundings.
- Share insights and excellent practices with colleagues to decorate the usual crew performance.
- Participate in group conferences and contribute to discussions on customer support enhancements.
Qualifications:
- Education: A high faculty degree or equivalent; a diploma in Business Administration, Communication, or associated field is a plus.
- Experience: Previous enjoyment in a customer service function is preferred but not required. Relevant training may be furnished.
Skills:
- Excellent verbal exchange abilties, both verbal and written.
- Strong hassle-solving skills and a proactive method of resolving problems.
- Proficiency in using CRM software programs and other customer service gear.
- Ability to handle multiple tasks and paintings effectively under strain.(Customer Support Executive)
- Empathy, staying power, and a fine mindset towards consumer interactions.
Work Environment:
The function of a Customer Support Executive typically includes operating in a workplace environment, with a few positions supplying faraway painting options. You may also want to paint bendy hours, consisting of evenings or weekends, relying on the organization’s operational desires.
Career Path:
This position offers opportunities for professional advancement in the customer service department or different regions of the agency, consisting of income, advertising, or management. Performance, experience, and expert improvement can be key factors in professional development.
Application Process:
To observe the Customer Support Executive function, please post your resume and cover letter to [Application Email/Portal]. We stay up to review your utility and potentially welcome you to our crew.
Apply Now
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