Job Title: Customer Support Executive
Salary: Rs 15,000 – 20,000 a month
Location: Bestech Business Tower Tower- A, Ground Floor, Sector- 66, Mohali, Mohali, Punjab
Company: Teleperformance
Qualifications: Bachelor’s degree
Experience: 2 years: 1 year
ABOUT TLEPEyearsyearsMANCE
Teleperformance is a worldwide leader in outsourced omnichannel consumer revel in management, serving diverse industries including telecommunications, healthcare, retail, and financial services. With operations spanning over 80 countries and employing greater than 380,000 humamoreeperformance presents patron care, technical guide, consumer acquisition, and virtual e-mails via voice, chat, e-mail, social media, and returned-office offerings.
Founded in 1978, Teleperformance has grown through a dedication to innovation and excellence in customer service shipping. The corporation emphasizes statistics-driven insights and technology integration to decorate client interactions and operational performance. Teleperformance’s strategic cognizance consists of leveraging AI and automation to optimize customer engagement whilst maintaining a human-centric technique.
Recognized for its enterprise management and corporate social duty tasks, Teleperformance prioritizes worker welfare and network engagement. The company’s international footprint guarantees it can offer localized solutions while keeping regular carrier fine throughout various mfinsfinests.
Job Overview
As a Customer Support Executive, your position is pivotal in ensuring consumer pride and resolving queries successfully. You will take cathughthroughf incoming inquiries tthroughphone, email, or chat, presenting statistics approximately products/offerings, troubleshooting problems, and guide clients through solutions. Attention to detail, wonderful verbal exchange abilities, and empathy are essential in this function to build rapport with clients and deal with their worries promptly. Additionally, you can collaborate with different departments to enhance coma plex troubles and ensure a seamless purchaser experience, contributing without delay to the corporation’s recognition and boom.
Role and responsibilities of Customer Support Executive:
1. Customer Interaction:
- Engaging with customers professionally and courteously to understand their wishes and worries.
- Providing correct statistics about merchandise, offerings, rules, and processes.
Assisting clients in troubleshooting technical problems and guiding them via solutions.
2. Issue Resolution:
- Investigating and resolving patron complaints directly and correctly.
Escalating unresolved problems to suitable departments for further investigation and backbone. - Following up with customers to make certain their issues are resolved satisfactorily.
3. Communication:
- Communicating truly and efficiently with customers and inner groups.
Documenting interactions, transactions, feedback, and proceeding gs inside the CRM device.( Customer Support Executive) - Providing comments on the performance of the customer service method.
4. Customer Satisfaction:
- Ensuring excessive degradation of customer pleasure through excellent providers.
- Building relationships considering clients through open and interactive conversation.
- Anticipating client needs and suggesting applicable products or services.
5. Team Collaboration:
- Collaborating with other team participants and departments to offer a continuing consumer revel in.
- Sharing understanding and first-class practices with colleagues to decorate general group overall performance.
Skills Required of Customer Support Executive:
1. Communication Skills:
- Excellent verbal and written conversation competencies to efficiently engage with customers and co-workers.
- Ability to convey technical records in a clean and comprehensible manner.
2. Problem-Solving Skills:
- Strong analytical and troubleshooting talents to diagnose and remedy purchaser issues efficaciously.
- Ability to suppose fast and provide progressive solutions to fulfill consumer needs.
3. Customer Focus:
- Empathy and persistence to apprehend purchaser issues and provide appropriate solutions.
- Ability to address tough customers with professionalism and international relations. (Customer Support Executive)
4. Adaptability:
- Flexibility to evolve to converting conditions and paintings under strain in a quick-paced surrounding new technology and tactics to enhance service transport.
5. Time Management:
- Ability to prioritize responsibilities and manage time efficiently to fcareercareercut-off dates and ccareerdegree agreements.
6. Technical Proficiency:
- Familiarity with CRM structures, help desk software, and different customer service gear.
- Basic information on product or service capabilities to provide correct facts and help.
7. Teamwork:
- Collapaintbilities to ppainteffectively with colleagues and make contributions to team dreams.
- Willingness to proportion information and aid crew participants while needed.
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