- Role: Technical Customer Support Specialist
- Location: Alberta
- Company: Teleperformance
- Salary: Not Disclosed
- Qualifications: Associate’s degree
- Experience: 2 Year’s
- Employment Type: Full Time, Permanent
Job Overview: Technical Customer Support Specialist
Teleperformance Technical Customer Support Specialist, an international leader in consumer experience management, is looking for proficient and passionate humans to enroll in their team as Technical Customer Support Specialists. This some-distance flung function is open to citizens of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, and Saskatchewan. With over 2,000 employees across Canada, Teleperformance gives a completely specific possibility to paintings in a severe and inclusive environment, contributing to the help and satisfaction of customers in the US.
Company Overview:
Teleperformance is famous for connecting the world’s maximum reputable producers with their clients. By offering client care, technical assistance, consumer acquisition, virtual answers, analytics, once workplace manual, and distinctive specialized services, Teleperformance ensures effective purchaser evaluations. The corporation is a marketplace leader in purchaser interactions, engaging with over 35% of the worldwide populace each 12 months. In Canada, Teleperformance has been recognized as a Great Place to Work for 3 consecutive years, reflecting its willpower to employee delight and professional improvement.
Technical Customer Support Specialist Qualifications & Experience, Skills:
- Education: An Associate’s diploma or certification from an authorized application in technical or clinical schooling is needed.
- Experience: A minimum of years of experience in a technical or scientific/scientific tool assist role is critical. Previous touch center revel is taken into consideration as an asset.
- Technical Skills: Proficiency in digital documentation structures and jogging information of Microsoft Office programs, together with Outlook, Word, and Excel, are preferred.
- Communication Skills: Excellent verbal exchange and comprehension skills are important, alongside the ability to kind 30 words consistently within a minute and efficiently skip a language/grammar screening.
- Internet Requirements: A reliable domestic net connection is needed, with a hardwired connection being obligatory (WiFi connections are not generic).
- Age: Candidates want to be at a minimum of 18 years old.
Technical Customer Support Specialist Responsibilities:
- Provide technical aid related to the installation, operation, and upkeep of products.
- Handle inbound consumer queries with professionalism and performance.
- Utilize diagnostic equipment and processes to troubleshoot and resolve technical issues.
- Schedule provider calls and follow up with clients to make sure their problems are resolved satisfactorily.
- Accurately enter records for the usage of prescribed packages.
- Demonstrate top-notch call-handling skills, including energetic listening and empathy, to reassure and assist customers.
Benefits:
- Teleperformance gives a whole benefits bundle, including:
- The possibility to work remotely from the consolation of your property.
- Paid education to ensure you are truly equipped for the function.
- Competitive reimbursement, at the side of clinical and dental blessings.
- Access to an Employee Assistance Program for added help.
- An Employee Referral Program, imparting a beginning bonus of $500 for every hit referral.
- Access to Canada’s essential employee perk software, offering discounts on normal services and products.
- Opportunities for internal career development, allowing you to develop and grow inside the agency.
- Tuition reimbursement to support your continued schooling and expert improvement.
Diversity and Inclusion:
Teleperformance is devoted to developing a diverse and inclusive place of job. The organization encourages programs for human beings with disabilities and is dedicated to accommodating candidates all through the selection process. If you are invited to participate in the recruitment manner, Teleperformance will art work with you to make certain your wishes are met.
Why Join Teleperformance?
Joining Teleperformance as a Technical Customer Support Specialist offers a unique possibility to build your profession in an agency that values its employees and provides supportive and inclusive painting surroundings. With the potential to make money working from home, get entry to finish education and advantages, and possibilities for professional growth, this role is good for individuals enthusiastic about customer service and seeking to make a massive impact.
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