- Role: Program Manager
- Location: Toronto, ON
- Company: Wipro
- Salary: Not Disclosed
- Qualifications: Any Graduate or Postgraduate
- Employment Type: Full Time, Permanent
Company Overview:
Wipro Limited is a worldwide chief in IT offerings and consulting, with a strong presence in a couple of countries. Known for its progressive solutions and dedication to excellence, Wipro focuses on handing over excellent offerings to its customers at the same time as fostering supportive and inclusive painting surroundings. The agency values variety and is dedicated to providing equal opportunities to all employees and applicants.
Role Overview:
The Program Manager role at Wipro Limited in Toronto entails overseeing the execution of packages of low to medium complexity, ensuring profitability, consumer satisfaction, and alignment with the company’s strategic goals. This position calls for deep expertise in application dynamics and their interaction with other packages within the employer. The Program Manager will play a pivotal position in coping with monetary performance, shipping effects, and customer relationships, whilst additionally leading a team and contributing to the company’s brand-building tasks.
Key Responsibilities:
1. Financial Management:
- Gross Margin Achievement: Ensure that this system meets its financial goals, specializing in maintaining and enhancing income margins.
- Customer Penalties and Bonuses: Manage the economic implications of software performance, consisting of any consequences or bonuses related to client pride and agreement terms.
- Cash Flow Adherence: Monitor and cling to the task coins float schedule to make sure financial balance and predictability.
- Value at Risk (VaR): Implement strategies to lessen monetary and operational dangers, minimizing potential influences on the application’s achievement.
2. and Competency:
- Effort Optimization: Increase the performance of mission efforts by effectively using area specialists and resources.
- Governance Framework: Develop and put in force a dependent governance framework tailored to this system’s wishes, or adhere to the existing framework described with the aid of the Program Director.
- Escalation Mechanism: Create and maintain a clear and documented method for escalating issues and dealing with dangers.
- Scope and Change Management: Ensure that the governance framework aligns with scope and exchange management practices to keep application integrity.
3. Delivery and Customer Satisfaction:
- Program Delivery Management: Lead and oversee this system’s delivery, consisting of timetable management, hazard assessment, trouble decision, and coping with changes and dependencies.
- Execution Methodologies: Establish and align execution methodologies that combine client and Wipro methodologies to meet exceptional, price, and transport schedules.
- Operational Parameters: Manage operational elements of the program, which includes onsite and offshore useful resource allocation, usage, and addressing bulge conditions.
- Customer Escalations: Address and remedy patron escalations efficaciously to make certain pleasures and preserve high-quality relationships.
- Release Compliance: Ensure that all application releases comply with the required requirements and guidelines.
4. People Management:
- Workshops and Meetings: Lead making plans for workshops and software guidance committee meetings to force program success and team collaboration.
- Mentoring: Develop and mentor challenge managers and PMO teams, fostering outstanding overall performance and continuous improvement.
- Employee Attrition: Manage and manipulate employee attrition rates, making sure that team stability and overall performance are maintained.
- Rotation of Employees: Ensure eligible personnel are considered for rotation opportunities to guide their professional improvement and professional increase.
5. Customer Relationship and Scope Management:
- Requirements Documentation: Ensure that the necessities file is complete, with sincerely defined scope boundaries and quantitative non-purposeful necessities.
- Requirements Sign-Off: Develop a shared understanding and acquire signal-off from enterprise customers on necessities to ensure alignment and clarity.
- Requirement Management Tools: Utilize appropriate gear to control necessities efficaciously, making sure correct understanding and scope identity.
- Wire-frames: Provide cord-frames to depict personal interface designs, supplying a clean view of navigation and functionality.
6. Brand Building Initiatives:
Company Branding: Participate in initiatives aimed at improving the Wipro logo and selling innovative delivery methods.
Company Culture and Values:
Wipro is dedicated to fostering an on-hand, supportive, and inclusive place of work. The agency actively seeks to deal with applicants with disabilities all through the recruitment and choice technique. Wipro values variety and affords the same opportunities for all, embracing a wide variety of backgrounds and studies. This dedication is contemplated in their hiring practices and workplace environment.
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