- Job Title: Client Relationship Management – Support
- Location: Mumbai, Maharashtra
- Company: HSBC
- Qualification: Bachelor’s degree
- Experience: 2 Years
- Job Type: Full-Time
About HSBC:
HSBC is one of the world’s largest banking and financial services companies, serving more than forty million clients through our international organizations: Wealth and Personal Banking, Commercial Banking, and Global Banking and Markets. Our community covers sixty-four global locations and territories, and we delight ourselves in our functionality to attach clients to possibilities, permitting agencies to thrive and economies to prosper.
Job Description:
HSBC is searching for a dynamic and devoted character to join our group as a Client Relationship Management – Support expert. This function is essential in making sure a completely exceptional diploma of client pride and operational overall performance. The CRM Support characteristic includes supporting courting managers, coping with patron inquiries, and keeping whole information to aid purchaser interactions.
Client Relationship Management – Support Key Responsibilities:
1.Client Support and Relationship Management:
- Act due to the fact the primary factor of touch for consumer inquiries, imparting nicely-timed and accurate information.
- Support courting managers in ordinary sports activities to enhance purchaser revel in.
- Proactively find out patron desires and coordinate with inner organizations to cope with them.
2.Data Management and Reporting:
- Maintain and update purchaser data in CRM structures, ensuring accuracy and completeness.
- Generate and have a look at reviews to tune consumer interactions and choose out developments.
- Prepare shows and reviews for inner and consumer conferences.
3.Operational Support:
- Assist with the onboarding of new customers, making sure all documentation and compliance necessities are met.
- Coordinate with numerous departments to remedy client issues and streamline strategies.
- Manage client records and make sure they are stored up to date in keeping with regulatory requirements.
4.Process Improvement:
- Identify regions for manner development and artwork with the crew to place into impact solutions.
- Contribute to the development and refinement of customer company guidelines and processes.
- Stay informed about enterprise trends and exceptional practices in consumer relationship management.
5.Communication and Coordination:
- Communicate efficaciously with clients, dating managers, and particular stakeholders.
- Schedule and coordinate meetings, calls, and one-of-a-type interactions among customers and HSBC organizations.
- Ensure all patron communications are logged and tracked in the CRM tool.
Qualifications and Skills:
- Education: Bachelor’s diploma in Business, Finance, or associated trouble.
- Experience: 2 years in a purchaser guide or relationship manipulation function, ideally within the economic services enterprise.
- Technical Skills: Proficiency in CRM software (e.g., Salesforce), and Microsoft Office Suite (Excel, Word, PowerPoint).
- Communication Skills: Excellent verbal and written conversation abilities; potential to bring complicated statistics without a doubt and concisely.
- Interpersonal Skills: Strong interpersonal talents with the capacity to construct and keep relationships with clients and internal stakeholders.
- Analytical Skills: Strong analytical and hassle-fixing skills; ability to analyze information and generate actionable insights.
- Attention to Detail: High level of interest in elements and accuracy in paintings.
- Time Management: Excellent organizational and time control abilities; capacity to prioritize and manipulate a couple of duties simultaneously.
- Compliance Knowledge: Understanding of regulatory necessities and compliance requirements in the financial offerings corporation.
Why HSBC?
- Global Reach: Work for a globally diagnosed brand with tremendous expert development opportunities.
- Professional Growth: Continuous reading and improvement programs to decorate your skills and enhance your profession.
- Inclusive Culture: Be part of an inclusive place of job that values variety and innovation.
- Comprehensive Benefits: Competitive revenue, medical health insurance, retirement plans, and greater.
How to Apply:
If you are obsessed with purchaser relationship control and are looking for a hard and profitable possibility, we would like to hear from you. Please submit your resume and cover letter via our [application portal/website link].
Equal Opportunity Employer:
HSBC is dedicated to building a manner of lifestyle in which all employees are valued, and reputable, and evaluations consider range. We take pride in offering a place of business that fosters continuous professional improvement, flexible working, and possibilities to increase within an inclusive and severe environment.
Join HSBC and be a part of a group that is devoted to constructing sturdy client relationships and turning in excellent economic offerings. We sit up straight to welcome you to our group!
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