- Job Role: Network Voice Specialist
- Salary: Not Disclosed
- Location: Brampton, ON
- Company: Cognizant
- Qualifications: Bachelor’s Degree
- Job Type: Full-time
ABOUT COGNIZANT
Cognizant Canada is a prime worldwide company of technology services and consulting, supporting organizations to force digital transformation and innovation. As a part of Cognizant Technology Solutions, a Fortune 500 commercial enterprise agency, Cognizant Canada elements various IT offerings, alongside digital methods, cloud computing, data analytics, AI, and software program engineering, to clients throughout various industries including healthcare, including finance, retail, and manufacturing. With a robust cognizance of supplying custom-designed solutions,
Cognizant facilitates corporations to optimize operations, improve customer reviews, and acquire sustainable boom. The commercial enterprise organization fosters a collaborative papaintingifestyle and is dedicated to supporting clients by harnessing the energy of rising technology to stay in advance in an increasingly more competitive market. Headquartered inside the U.S., Cognizant has a developing presence in Canada, with workplaces throughout most important towns consisting of Toronto, Montreal, and Vancouver.
Network Voice Specialist: Job Description
Position Overview:
A Network Voice Specialist is liable for the format, implementation, control, and optimization of voice conversation systems inside an employer. These professionals attention on ensuring that voice offerings, together with VoIP (Voice over Internet Protocol), conventional telephony, and unified conversation structures, are reliable, green, and secure. They play a key feature in integrating voice generation with the network infrastructure to deliver seamless conversation offerings for groups and their personnel.
Key Responsibilities:
Voice Network Design & Implementation:
- Design and configure network infrastructure to guide voice services, which includes VoIP, PBX structures, and unified conversation solutions.
- Collaborate with IT groups to ensure integration with statistics networks, firewalls, and one-of-a-kind security protocols.
- Install, configure, and keep voice communique hardware and software application components, which include IP phones, gateways, and phone servers.
Troubleshooting & Support:
- Provide advanced technical help for voice-associated network troubles, together with name satisfactory issues, tool outages, or voice mail problems.
- Perform root motive analysis on voice network troubles and expand solutions for prolonged-time period improvements.
- Troubleshoot hardware and software program program issues inside the voice network infrastructure.
Voice Network Optimization & Monitoring:
- Monitor voice network overall performance with the use of diverse tracking equipment to make certain excellent voice services with minimal latency, jitter, and packet loss.
- Optimize the voice network’s usual overall performance via everyday updates, configuration changes, and the identification of typical overall performance bottlenecks.
- Ensure device redundancy and reliability to keep 24/7 uptime.
Security & Compliance:
- Implement security features to protect voice communique structures from unauthorized get right of entry to, eavesdropping, and fraud.
- Stay updated with enterprise requirements and policies to ensure compliance with legal and organizational requirements regarding voice communications.
Collaboration & Documentation:
- Work cautiously with specific network engineers, IT personnel, and out-of-door providers to ensure the smooth operation of the network voice infrastructure.
- Document gadget configurations, troubleshooting strategies, and community topology for destiny reference and training purposes.
- Provide education to prevent customers on voice systems and troubleshooting essential issues.
Required Skills & Qualifications:
- Proficiency with VoIP technology, inclusive of SIP, RTP, and QoS.
- Experience with PBX systems (e.g., Cisco, Avaya, or comparable structures).
- Knowledge of network protocols (TCP/IP, DNS, DHCP).
- Familiarity with voice gateways, routers, and firewalls.
- Strong analytical and hassle-solving competencies.
- Excellent communique and collaboration talents.
- Certification in networking or voice technology (e.g., CCNA, CCNP, Avaya, and many others.) is a plus.
Education & Experience:
- Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related subject.
- Three to five years of experience in community control or voice network control.
- This position is critical for corporations that rely upon solid and secure voice-verbal exchange systems for their day-to-day operations.
Click Here to Apply Now
More Other Job’s
Commercial Account Manager job
Director Regulatory Reporting job
Note: We are also on WhatsApp, LinkedIn, Instagram, and Facebook, to get the latest news updates, Subscribe to our Channels. WhatsApp– Click Here, Instagram– Click Here, Facebook – Click Here, and LinkedIn– Click Here