- Job Title: Remote Customer Service Representative
- Salary: $16–$25 an hour
- Location: Charlottetown, PE
- Company: Concentrix
- Qualifications: Bachelor’s degree
- Location: Remote (Work from Home)
- Job Type: Full-Time / Part-Time
ABOUT CONCENTRIX
Concentrix is a worldwide chief in client enjoy answers, supplying an extensive kind of offerings to help agencies decorate their client interactions. With a strong presence in Canada, Concentrix serves diverse industries, collectively with era, healthcare, finance, retail, and telecommunications. The organization makes a specialty by turning in awesome customer service, technical aid, and income through multiple channels, including voice, chat, email, and social media. Concentrix leverages modern-day generation and statistics analytics to pressure vast purchaser consequences and foster lengthy-term relationships.
Known for its inclusive and numerous places of business, Concentrix values its employees and gives opportunities for growth, development, and development. As a result, the company is constantly identified for its willpower to worker satisfaction and network engagement. With a client-centric technique, Concentrix maintains to build stronger connections among manufacturers.
Job Description: Customer Service Representative (Remote)
Introduction: We are looking for a devoted and patron-orientated character to sign up for our crew as a Remote Customer Service Representative. This role is an awesome possibility for human beings with a passion for assisting others, solving problems, and supplying wonderful issues in a digital setting. As a customer support representative, you will be the first factor of touch for clients, supporting them with their inquiries, and issues, and making sure a tremendous enjoy our logo.
Key Responsibilities:
- Customer Support: Provide pinnacle-notch assistance to clients via cellular phone, electronic mail, live chat, or extraordinary verbal exchange channels. Address inquiries, problems, and requests in a professional and nicely timed way.
- Issue Resolution: Listen to clients’ problems, perceive problems, and provide appropriate answers. Escalate complex problems to better stage help companies when wanted.
- Product Knowledge: Develop and maintain an intensive understanding of our merchandise, offerings, and corporation suggestions to offer accurate and relevant facts to customers.
- Order Assistance: Assist clients with order monitoring, returns, exchanges, and processing refunds or cancellations. Ensure all order-associated inquiries are dealt with efficaciously.
- Customer Relationship Management: Build high nice relationships with customers, making sure ann immoderate level of customer delight and inspiring repeat employer.
- Documentation: Accurately record client interactions and update relevant records in CRM systems. Track and observe client troubles as needed.
- Feedback Collection: Gather customer remarks to select regions for improvement and contribute to the enhancement of customer service techniques.
- Team Collaboration: Work carefully with group people, supervisors, and different departments to solve customer issues and enhance company transport.
Requirements:
- Experience: Previous customer support is a plus, however no longer required. Training may be provided.
- Skills: Strong verbal exchange competencies, both verbal and written. Ability to multitask and manipulate time efficiently in a miles-off setting.
- Technology: Comfort with the use of computer systems, communication equipment (e.g., chat, e-mail), and CRM software. A solid net connection is important.
- Problem-Solvingng: Strong vital wondering and hassle-fixing capabilities, with a focal point on delivering answers comfortably and powerfully.
- Personality: Positive mindset staying strong empathy for customers. Ability to paint independently and live triggered.
Benefits:
- Flexible painting time desk
- Competitive revenue and basic overall performance bonuses
- Health benefits (for complete-time personnel)
- Career development possibilities
- WoWork-lifestyle ability a mia milesuofndings
If you are obsessed with sup supporting and searching out a satisfying function in a dynamic and supportive environment, practice these days!
Click Here to Apply Now
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