- Job Title: Technical Support Engineer
- Location: Vancouver, BC-work from home
- Company: Microsoft
- Qualification: Bachelor’s degree
- Experience: 5 Years
- Salary: $91,000–$168,400 a year
- Job Type: Full Time
Company Overview:
Join Microsoft, a worldwide leader in technology and innovation, committed to empowering everybody and each business agency on the planet to collect greater. Our project is to enable human beings and groups globally to recognize their whole ability via present-day technology solutions.
Position overview:
As a Technical Support Engineer at Microsoft, you could play a pivotal position in making sure our clients acquire international-magnificence aid for our services and products. You could be a part of a dynamic group that offers technical help, troubleshoots troubles, and resolves patron inquiries with a focus on turning in brilliant client memories.
Key Responsibilities: Technical Support Engineer
1.Customer Support Excellence:
- Engage with clients via smartphone, electronic mail, or chat to offer active and accurate responses to technical inquiries.
- Collaborate effectively with customers and inner groups to understand and treat complex technical issues.
2.Technical Troubleshooting:
- Diagnose and troubleshoot software and hardware issues, leveraging your technical statistics and product knowledge.
- Escalate vital problems to suitable internal groups for properly timed resolution.
3.Documentation and Knowledge Management:
- Document troubleshooting steps, technical solutions, and super practices to enhance know-how databases and improve performance.
- Contribute to the advent and renovation of manual documentation and belongings.
4.Continuous Improvement:
- Identify opportunities to improve resource strategies, gadgets, and client pleasure metrics.
- Proactively searching for remarks from clients on electricity product enhancements and improvements.
5.Cross-Functional Collaboration:
- Collaborate with engineering organizations to boost bugs, provide insights from consumer interactions, and contribute to product improvement tasks.
- Work cautiously with income, advertising and marketing, and different departments to make certain an unbroken customer revels in.
6.Technical Expertise Development:
- Stay updated on Microsoft merchandise, era, and enterprise traits through continuous analysis and self-development.
- Share expertise with crew contributors and make contributions to the growth of a collaborative mastering environment.
Requirements:
- Bachelor’s diploma in Computer Science, Engineering, or associated technical subject (or equal realistic experience).
- Proven to experience in technical assist or customer support roles, preferably in a generation-pushed surroundings.
- Strong troubleshooting and problem-fixing talents with a passion for resolving technical troubles.
- Excellent conversation skills with the capacity to explain technical standards to non-technical audiences.
- Ability to thrive in a quick-paced, dynamic environment and manage a couple of priorities correctly.
- Certifications such as Microsoft Certified Solutions Associate (MCSA) or Equal are a plus.
Why Join Microsoft?
- Impact: Be a part of a company that makes a difference in people’s lives globally through the era.
- Opportunity: Grow your career in a supportive and collaborative environment that fosters innovation and professional development.
- Culture: Join a diverse and inclusive place of work in which your thoughts and contributions are valued.
- Benefits: Experience aggressive reimbursement, whole benefits, and perks that sell paintings-life stability and well-being.
Application Process:
If you’re captivated by the era and thrive in patron-centric surroundings, we invite you to apply for the Technical Support Engineer function at Microsoft. Join us in empowering individuals and companies internationally to attain extra through innovative answers and exceptionally useful resources.
Conclusion:
At Microsoft, we believe in the electricity of technology to convert lives and power improvement. As a Technical Support Engineer, you will have the opportunity to make a significant impact by assisting clients prevail with our products and services. Join our group and be a part of a company that is shaping the destiny of generations and empowering billions spherical the world.
Equal Opportunity Statement:
Microsoft is the same possibility employer committed to range and inclusion. We actively are in search of licensed candidates from all backgrounds and ethnicities to ensure a numerous and inclusive group of workers.
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